TRUST & SAFETY
You always know who is coming to your home
Letting someone into your home is a big decision. Here is exactly how we earn and protect that trust.
A small team, on purpose
PAL is intentionally small. Our team is our founder, PΓ’mela, and a small group of trusted partners who already support our work. Keeping the team small means you always know who is coming to your home.
How we choose new team members
Every new person who joins PAL goes through our full selection process from the start, before their first visit:
β Identity verified
β National Police Check
β Personal interview with our founder
β References checked
β Trial service and training on PAL standards
β Covered by our insurance
Before every visit, you receive your professional's name, photo and full profile in your PAL app, including a short bio, the languages they speak and a little about who they are.
Fully insured
PAL is a registered Australian company with an ABN, insured with Allianz with $5 million in cover. Every service we provide, and every team member who provides it, is covered by our insurance.
If something goes wrong
Damage or breakage: reported to you the same day, with photos, and handled through our insurance.
Pet emergency: we contact you immediately and take your pet to your vet or the nearest emergency vet.
Home emergency: for a leak, alarm or lockout, we contact you and the right tradesperson straight away.
Running late: you are notified in your app, and we arrange a new time or a replacement.
Questions about safety? Email us at hello@pallifestyle.com.au